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SmartPrint Has Achieved a World Class NPS Service Level Again!

SmartPrint World Class for 2021 NPSNPS (Net Promoter Score) is the world standard for measuring customer satisfaction levels. NPS is a simple loyalty metric that holds companies and their employees accountable for how they treat and support customers. SmartPrint uses the feedback to continually improve our customer-centric focus and overall business performance.

When I reflect on 2021 and what it takes to continually operate as a world class services company through the challenging times of a global pandemic, here are the 4 points that really stand out for me.

  • Our people - a dedicated, stable team

    • A deep bench of experts that continually deliver results for our clients. It takes dedication, knowledge and focus, from the front lines of our field technical team to customer service, sales and our back office.

  • Our systems and process

    • I can’t say enough about how our seamlessly integrated systems enable efficiency and operational excellence, which translate to improved uptime, data accuracy and enables predictive and proactive support for our clients.

  • Our creativity

    • Our account management and operations team treat each client as unique and focus on making it easier to do business with us, which saves time and money.

  • Our clients - Partnership

    • Our clients refer to SmartPrint as an extension of their team. We work together to solve business problems and we enable our clients to focus on their core.

So far 2022 has brought the technology industry significant challenges with the supply chain for hardware, supplies and replacement parts, and we have seen dramatic price increases across all manufacturers. I’m very grateful to have such a great organization with a team that will continue to be creative and do their best to support our clients through this challenging time!

Is your organization world class, or are you striving to be? Your employees deserve the best. If your business does value your employee’s time because you want to ensure that they are happy and highly productive, you should look to a truly world class MPS and workflow automation partner.

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Posted in Managed Print Services, MPS News and Events, SmartPrint 360, NPS, Net Promoter Score

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